We love to hear from our Vixxen VIPs, with all your happy experiences and even your tales of woe. So don’t wait another New York minute, to talk to our Vixxen customer service angels 👼. Call +64 21 22 222 47email us at vixxen@vixxen.co.nz

Oh hell yes we do! We’re on a mission to be the fashion-fixer-upper the whole world over and convert all you babes to becoming Vixxen VIPs ASAP, so we accept all orders from wherever you are in the world as long as you have an internet connection.

Shipping charges vary depending on the shipping destination, the amount of your order, and the shipping options you choose.

New Zealand orders
Flat shipping rate $8.00
Free shipping in New Zealand for orders over $50

Australian orders
Flat standard shipping rate $15
Free shipping in Australia for orders over $80

International orders (excluding NZ and Australia)

Flat standard shipping rate $30
Free International shipping for orders over $100

All orders are processed and sent from New Zealand. Below is an indication of delivery times:

New Zealand
2 - 3 working days.
Orders are sent with Toll Freight Couriers

Australia
6 - 10 working days.
Orders are sent with NZ Post

Rest of world: 
8 - 12 working days.
Orders are sent with NZ Post.

Please note that all delivery times are estimated and although we possess amazing super powers here at Vixxen, sadly, we are not responsible for any delays caused by New Zealand Post or Toll Freight Couriers, especially during high-volume seasons.

Vixxen is not responsible for returns lost by Toll Freight Couriers or New Zealand Post.

All international orders are subject to customs rules and regulations.

Buuuuuuuut... if for any reason there is a delay in being able to deliver your Vixxen goodies to you 😱 we’ll let you know, as soon as our little fingers can type you an email or dial your digits. We totally get fashion emergencies, so the Vixxen crew will work tirelessly to get you sorted. 

We’re all about maxing out the cheapest, fasted and most prompt door-to-door service that still delivers top notch quality, so all your Vixxen assets are sent via Toll Freight Couriers in New Zealand and NZ Post to Australia and the rest of the world.

And to keep you in the loop, our Vixxen customer service angels 👼 will drop you an email the minute your order is shipped so you know exactly where it’s at.

We’re all about acceptance so you’re very welcome to flex your 💳 Visa, Mastercard or American Express to secure your Vixxen goodies.

This is a yes and no answer depending on where you order from. For our amazing Kiwi gals, all products you purchase in New Zealand are subject to GST (goods and services tax). The GST for New Zealand residents is 15%.

Our Vixxen customer services angels 👼 will keep you notified of your order by email to keep you informed about any Vixxen goodies that are "special ordered" or "back ordered".

We want you, our Vixxen VIPs, to shop with the absolute certainty that you’ll get the product you want, so your satisfaction is our no. 1 priority. Our Vixxen customer service angels 👼 ensure we honour our commitment to deliver 100% customer satisfaction plus that the quality of our products meet your exacting standards. So we make the returns process as simple as possible.

You can return any of our Vixxen products purchased online provided they are returned within 10 working days with proof of purchase, in the original packaging and in an unused condition. You can get either a full refund of the purchase price, or exchange for any reason within 10-working days of purchase.

Sale items cannot be returned. Postage and packaging will not be refunded unless Vixxen accepts that the product is faulty. We do not take responsibility for products damaged due to failure to follow our directions for use, care and caution.

Yep, sometimes a product is just not what you want, and like you, we want you to absolutely be sure that what you order is what you want. If you make a purchase that you instantly regret and want to cancel your order, just call our Vixxen customer service angels 👼 give them your order number and we’ll take it from there. Yep, it really is that simple!

You’ll receive a shipping confirmation email that includes your tracking number once your order has been sent out. Please note that tracking links generally need 48-72 business hours to appear in the system.

Babes, we have you covered! Check out our size guide

Absolutely! Call +64 21 22 222 47 email us at vixxen@vixxen.co.nz and we'll be able to help you choose the right size.

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